Search Labs | AI Overview Learn more A key difference between a shared mailbox and a user mailbox in terms of licensing is that a user mailbox requires a separate license for each user to access it, while a shared mailbox does not need a dedicated license; users can access a shared mailbox with their existing Exchange Online license, meaning only the user accounts accessing the shared mailbox need licenses, not the shared mailbox itself.
How to convert a user account to a shared mailbox in micorsoft ofice 365 | Convert a mailbox
https://www.youtube.com/watch?v=BJo25WkqOAw
How to Convert shared mailbox to a regular mailbox | Convert Shared Mailbox to user Mailbox
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