Microsoft Store Support <storesupport@microsoftsupport.com>
After send email might needs wait 24 hours ++
My customer bought
office home 2024 ESD
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Register with new Hotmail
created at hotmail, able to download office home 2024 installer from office.com/setup
After installation to windows
11 pro completed will request to login Hotmail account and password an error as
below
Oops, something went wrong
There is a problem with your
Microsoft account. To fix this, sign in to account.live.com from a browser.
Then intended to download
office home 2024 reinstall again to login office.com/setup,
put the account
And error
Microsoft
Your account has been locked
We've detected some activity
that violates our Microsoft Services Agreement and have locked your account.
How to appeal this and unlock
your account
Choose Next and we'll send a
verification code to your phone. After you enter the code, you can get back
into your account.
After put the
phone number cannot get the verification code and try reset password with xxxxxx@gmail.com also unable to reset eventually cannot
access office.com/setup to download the installer.
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