Monday, 24 February 2025

***Hotmail cannot login after Tied Microsoft Office ESD

 

Microsoft Store Support <storesupport@microsoftsupport.com>


After  send email might needs wait 24 hours ++



My customer bought

office home 2024 ESD

 

WXVHY-6JXV2-T6FXT.....

 

Register with new Hotmail created at hotmail, able to download office home 2024 installer from office.com/setup

 

Zxxxxxx@hotmail.com

 

After installation to windows 11 pro completed will request to login Hotmail account and password an error as below

 

Oops, something went wrong

There is a problem with your Microsoft account. To fix this, sign in to account.live.com from a browser.

 

 

Then intended to download office home 2024 reinstall again to login office.com/setup, put the account

Zhxxxxxx@hotmail.com

And error

 

Microsoft

zhixxxxxx@hotmail.com

Your account has been locked

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

How to appeal this and unlock your account

Choose Next and we'll send a verification code to your phone. After you enter the code, you can get back into your account.

 

After put the phone number cannot get the verification code and try reset password with xxxxxx@gmail.com also unable to reset eventually cannot access office.com/setup to download the installer.

 

 

 


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